Shipping Policy

At Nexus Nook, we offer free shipping on all orders within the UK and USA. We are committed to providing fast, reliable, and secure shipping, ensuring that your order arrives safely and on time. Please take a moment to read our shipping policy below for more details.

Processing Time

  • Order Processing: Once you place an order, we aim to process it within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Business Days: Monday to Friday (excluding holidays).

Shipping Methods & Delivery Times

We offer free shipping to the UK and USA. Our delivery times are as follows:

  • Standard Shipping (Free):
    • UK: 2-5 business days
    • USA: 7-10 business days
  • Express Shipping:
    • UK: 1-2 business days
    • USA: 3-5 business days
    • (Express shipping may incur a fee depending on location and size of order.)

Please Note: Delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or customs processing.

Shipping Rates

  • Free Shipping:
    • UK: Free standard shipping on all orders.
    • USA: Free standard shipping on all orders.
  • Express Shipping:
    • UK: £9.99 for all orders.
    • USA: $14.99 for all orders.

International Shipping:
We currently only offer free shipping to the UK and USA. For other locations, shipping fees will be calculated at checkout.

Order Tracking

Once your order is dispatched, we will send you a tracking number to the email address you provided during checkout. You can use this number to track your order’s status via our carrier’s website.

If you experience any issues tracking your order or need further assistance, please feel free to reach out to us at info@nexusnook.store.

Shipping Addresses

Please ensure that your shipping address is correct before completing your order. We cannot change the address once the order has been shipped.

UK Warehouse Address:

USA Warehouse Address:

  • Nexus Nook USA
    5800 Ford Rd,
    Rocklin, CA 95765, USA

If your order is returned to us due to an incorrect or undeliverable address, we will notify you, and you may be asked to pay for re-shipping.

Damaged or Lost Shipments

We take great care in packing your orders, but if your shipment is damaged or lost in transit, please contact us immediately at info@nexusnook.store. We will work with the carrier to resolve the issue as quickly as possible and provide a replacement or refund if necessary.

Shipping Restrictions

We do not currently ship to PO Boxes or military addresses. Additionally, some products may not be available for shipping to certain regions due to legal or logistical restrictions.

Returns and Exchanges

For information on our return process, please refer to our Refund and Returns Policy page. If you need to return or exchange an item, please ensure it is in its original condition, and you follow the guidelines specified in the return policy.

Contact Us

If you have any questions or concerns regarding our shipping policy or need help with your order, don’t hesitate to reach out to us: