Refund and Returns Policy

At Nexus Nook, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of receipt, subject to the following terms and conditions.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging.
  • The return request must be made within 30 days of receiving the product.
  • Proof of purchase (order number or receipt) must be included with the return.

Return Process

  1. Contact Us: To initiate a return, please contact us at info@nexusnook.store or call For UK Customer +44 7928 005643, For USA Customer +1 4254483527 to obtain a Return Authorization.
  2. Return Shipping: Once we receive your return request, we will provide you with a return shipping label. You are responsible for return shipping costs unless the item is defective or damaged.
  3. Shipping Addresses:
    • For Returns to UK Warehouse:
      Nexus Nook Ltd.
      Office 4758 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
      Company Number: 15420635
    • For Returns to USA Warehouse:
      Nexus Nook USA
      5800 Ford Rd,
      Rocklin, CA 95765, USA
  4. Inspecting the Product: Once we receive the returned product, we will inspect it to ensure it meets our return criteria.

Refunds

  • Refund Process: Once your return is processed and inspected, we will notify you via email. Refunds will be issued to your original payment method within 5-7 business days.
  • Partial Refunds: In certain cases, if the product is not in original condition, we may offer a partial refund or charge a restocking fee.
  • Non-Refundable Items: Certain items such as personalized or perishable goods may not be eligible for return or refund. These exceptions will be clearly stated on the product page.

Exchanges

  • If you would like to exchange a product for a different size, color, or model, please contact us at info@nexusnook.store with your exchange request. If the exchange is eligible, we will assist you with the process.
  • Exchange items must be returned within 30 days of receipt and meet the eligibility conditions outlined above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@nexusnook.store within 7 days of receiving the product. We will provide a full refund or send a replacement, depending on your preference. Please include photos of the damage or defect when contacting us.

Non-Returnable Products

Some products are non-returnable, such as:

  • Gift Cards
  • Downloadable Software
  • Personalized items
  • Perishable goods

These items will be clearly marked on the product page.

International Returns

For customers outside of the UK and US, please contact our customer service team at info@nexusnook.store to receive detailed return instructions based on your location.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to us:

  • Email: info@nexusnook.store
  • Phone: +44 7928 005643
  • Company Number: 15420635 (Registered in the UK)
  • Company Address(UK Warehouse):
    Nexus Nook Ltd
    Office 4758 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
    Company Registration Number: 15420635
    Company Details
  • Company Address (USA Warehouse):
  • Nexus Nook USA
  • 5800 Ford Rd
  • Rocklin, CA 95765, USA
  • Phone Number: +1 4254483527