Customer Service

At Nexus Nook, we are committed to delivering excellent customer service. Whether you have a question about our products, need assistance with an order, or have a concern, we are here to help! Below you will find all the ways you can get in touch with our support team.

Contact Us

We make it easy for you to contact us whenever you need assistance. Feel free to reach out to us using the following methods:

  • Email: info@nexusnook.store
    Our support team is available via email for all inquiries, product questions, and order-related issues.
  • UK Phone: +44 7928 005643
    You can also call us during business hours (9:00 AM – 6:00 PM GMT) for direct assistance with your inquiries.
  • Company Address (UK):
    Nexus Nook Ltd.
    Office 4758 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
    Company Number: 15420635
  • Company Address (USA Warehouse):
    Nexus Nook USA
    5800 Ford Rd,
    Rocklin, CA 95765, USA
  • USA Phone Number: +1 4254483527

FAQs (Frequently Asked Questions)

For quick help, you may find the answers you are looking for in our FAQs:

  • How do I track my order?
    Once your order is shipped, we will send you a tracking number via email. You can use the tracking number on our carrier’s website to check the status of your delivery.
  • What should I do if my item is damaged or defective?
    Please contact us within 7 days of receiving the damaged or defective item. We will assist you with a refund or replacement. Don’t forget to send photos of the damage when reaching out.
  • Can I cancel my order?
    If your order hasn’t been shipped yet, we can cancel it. Please contact us as soon as possible to request a cancellation.
  • How do I return an item?
    For returns, please visit our Refund and Returns Policy page for full details on how to initiate a return.

Business Hours

  • Monday to Friday: 9:00 AM – 6:00 PM GMT
  • Saturday & Sunday: Closed

Social Media

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